Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the Neurovia.ai website, hosted trading software, dashboards and related services (the "Service") operated by Neurovia ("we", "us", "our"). By accessing the website, creating an account, purchasing a subscription, or applying for a performance-fee arrangement, you agree to these Terms. If you do not agree, do not use the Service.

1. Nature of the Service

Neurovia provides software and hosting that can place and manage orders on third-party cryptocurrency derivatives exchanges (currently including Bybit and MEXC) using API keys that you supply. We do not hold client funds, do not act as a broker, dealer, exchange, custodian or investment adviser, and do not provide personalised investment advice, portfolio management as a regulated service, or guarantees of profit.

• You trade on your own exchange account under your own name.
• You remain solely responsible for all trading decisions, risk settings and outcomes.
• Backtests, demos, examples and community results are illustrative only.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction), legally able to enter binding contracts, and permitted under applicable law to trade crypto derivatives. You are responsible for complying with local laws, tax obligations and exchange terms. We may refuse, suspend or terminate access where we reasonably believe you are ineligible or misusing the Service.

3. Accounts, API keys and security

• You must keep login credentials confidential and notify us promptly of unauthorised access.
• API keys must be trade-scoped where possible; withdrawal permissions should remain disabled.
• You authorise the Service to send trading instructions to the exchange via your keys.
• We encrypt API secrets at rest; you remain responsible for key hygiene and exchange security settings (including IP allowlists where used).

4. Subscription plans

Paid plans (Monthly, Quarterly, Annual) are billed in advance through Stripe on a recurring basis unless cancelled. Fees are stated on the pricing page and at checkout. Unless required by law, subscription fees are non-refundable once the billing period has started. Cancellation stops future renewals; access continues until the end of the paid period unless we terminate earlier for breach.

5. Performance Fee tier (contact only)

We may offer a "Performance Fee" arrangement with no (or reduced) upfront subscription, under which you pay a fee equal to a percentage of net trading earnings in the range of 2% to 5% (exact rate, base of calculation, settlement schedule, reporting, audit rights, clawbacks and termination rules to be set out in a separate written fee agreement).

• This tier is application / contact only. Selecting it on the website does not create a binding fee agreement.
• You must contact us by email or WhatsApp to apply. We may accept or decline at our discretion.
• Access is granted only after written agreement and any required onboarding (which may include identity and account verification).
• “Net earnings” and fee mechanics are defined solely in the written agreement; website summaries are non-binding.
• If you do not honour agreed fees when due, we may suspend or terminate the Service and pursue amounts owed.

6. Risk acknowledgement

Trading cryptocurrency perpetual futures and other leveraged derivatives involves a high risk of loss, including loss of all capital allocated. Markets can gap; stops may slip; software, networks and exchanges can fail. You confirm that you understand these risks, have read our Risk Disclosure, and will only use capital you can afford to lose. See Risk Disclosure.

7. Acceptable use

• No abuse, reverse engineering for competitive misuse, or attempts to disrupt the Service.
• No sharing of your account to circumvent fees or licence limits.
• No unlawful use, market abuse, or violation of exchange rules.
• No uploading malware or attempting to access other customers’ data.

8. Intellectual property

The Service, branding, software, documentation and site content are owned by us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during an active paid or agreed fee period. You may not copy, resell or white-label the Service without written consent.

9. Third-party services

The Service depends on third parties (exchanges, payment processors such as Stripe, cloud hosting, AI providers, email/WhatsApp tooling). Their terms and availability are outside our full control. Outages, API changes or exchange actions may interrupt trading.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant uninterrupted, error-free or profitable operation.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost trading opportunity, lost data or business interruption. Our aggregate liability arising out of the Service shall not exceed the greater of (a) the subscription fees you paid us in the three (3) months preceding the claim, or (b) USD 100. Nothing in these Terms excludes liability that cannot be excluded by law (including for fraud or death/personal injury caused by negligence where such exclusion is unlawful).

12. Indemnity

You agree to indemnify and hold us harmless from claims, losses, damages and expenses (including reasonable legal fees) arising from your trading, your exchange account, your API keys, your breach of these Terms, or your violation of law or third-party rights.

13. Suspension and termination

We may suspend or terminate access immediately for non-payment, breach, legal risk, abuse, or security concerns. You may stop using the Service at any time; subscription cancellations are handled via Stripe or by contacting support. On termination you should rotate/revoke exchange API keys.

14. Privacy

Personal data is handled as described in our Privacy Policy.

15. Changes

We may update these Terms by posting a revised version on this page and updating the "Last updated" date. Material changes to paid plans will be communicated where practicable. Continued use after changes constitutes acceptance.

16. Governing law

These Terms are governed by the laws of Thailand, without regard to conflict-of-law rules, unless mandatory consumer protections in your country of residence require otherwise. Courts in Bangkok, Thailand shall have non-exclusive jurisdiction, subject to any non-waivable rights you may have.

17. Contact

Email: sk1tzthewzd@gmail.com. WhatsApp: +66 83 910 2850. Website: https://neurovia.ai.